PRIVACY POLICY
Effective Date: 01/09/24
At Natvi Naturopathics, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging with our services, you consent to the practices described in this policy.
1. Collection and Use of Personal Information
When you engage with Natvi Naturopathics, we collect essential personal details to effectively deliver our services. This includes your name, contact information (such as email, phone number, and postal address), date of birth, medical history, and health-related information. We only collect and retain information necessary for providing and managing our services. This information is used solely for delivering, managing, and improving the services you receive.
2. Data Collection
Our website uses cookies and similar analytics technologies to enhance your browsing experience, analyse traffic, and collect data on user behaviour. You can manage or disable cookies through your browser settings, but please note that this may affect the functionality of our website.
3. Disclosure of Information
We take your privacy seriously and use Simple Clinic to securely manage and store patient information. Your personal and health information may be shared with other healthcare providers involved in your care, with your explicit consent. We may also disclose information to third-party service providers who assist us with IT support, billing, and other services. In certain cases, we may be required to disclose information to meet legal obligations or protect our rights. All disclosures are handled with care and in accordance with applicable privacy laws.
4. Data Security
We are dedicated to safeguarding your personal and health information from unauthorised access, misuse, or disclosure. We use industry-standard security measures, including encryption, secure access controls, and regular audits, to ensure the integrity and confidentiality of your data. Access to your information is limited to authorised personnel, and we take all reasonable steps to prevent security
breaches.
5. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through updates on our website or directly to you. We encourage you to review this policy regularly to stay informed about how we protect your information. The updated policy will be effective from the date it is posted. For any questions about the changes or our privacy practices, please contact us at hello@natvi.com.au.
TERMS AND CONDITIONS
Effective Date: 01/09/24
These Terms and Conditions outline the terms under which you may use our naturopathic services. By engaging with our services, you agree to comply with these terms. Please review them carefully.
1. Services Provided
1.1 Naturopathic Services
Natvi Naturopathics offers online naturopathic consultations designed to enhance your health and well-being. Our services include comprehensive health assessments, personalised treatment plans, lifestyle and nutrition guidance, and recommendations for herbal and nutraceutical supplementation. All consultations are
conducted through secure online platforms.
1.2 Online Consultations
We provide virtual consultations via Simple Clinic. Simple Clinic adheres to industry standards for data protection and privacy, ensuring your consultations are secure. By choosing this option, you consent to receiving services through online sessions.
2. Your Responsibilities
2.1 Providing Accurate Information
To ensure effective treatment planning, please provide complete and accurate information about your health history and current condition. Sharing this information helps us understand your needs better and enables us to develop the most effective treatment plan tailored to your specific situation.
2.2 Adherence to Recommendations
We encourage you to follow the recommendations and treatment plans we provide to achieve the best possible outcomes for your health. Additionally, it is your responsibility to inform us of any changes to your health status or medications during your treatment. This is essential for maintaining the accuracy, safety and effectiveness of your treatment plan.
2.3 Setting for Online Consultations
For online consultations, please ensure you have a private, well-lit space with a reliable internet connection. We are not responsible for any technical issues that may arise during your session.
3. Fees and Payment
3.1 Service Fees
Details about our consultation fees can be found on our website or can be obtained by contacting us directly. We will inform you of any adjustments to these fees before they take effect.
3.2 Payment Requirements
To confirm your appointment, payment must be made at the time of booking. If payment is not made when scheduling, your appointment may be cancelled.
3.3 Cancellation
Cancellation fees may apply as outlined in our Cancellation Policy. Please refer to the policy for details on how to cancel an appointment and any applicable notice periods.
4. Privacy and Confidentiality
4.1 Protecting Your Information
We are committed to safeguarding your personal and health information. We will not share your details with third parties without your consent, except as described in our Privacy Policy.
4.2 Security for Online Consultations
We use secure platforms and encryption to protect your online consultations. Simple Clinic, our chosen platform, adheres to industry standards for data protection and privacy, ensuring a secure environment for your consultations. Despite these measures, online communications carry inherent risks. We recommend using a secure internet connection and up-to-date security software. By participating in online consultations, you accept these risks.
5. Liability Limitations
5.1 Nature of Advice
Our consultations provide naturopathic guidance tailored to your individual health profile. This advice is meant to complement, not replace, conventional medical treatment. We cannot guarantee specific health outcomes and advise consulting a qualified healthcare provider for any serious or ongoing medical issues.
5.2 Disclaimer of Liability
To the extent permitted by law, Natvi Naturopathics and its representatives are not liable for any damages arising from your use of our services or reliance on the information provided, including indirect, incidental, or consequential damages.
6. Intellectual Property
6.1 Ownership Rights
All intellectual property related to our website and services is owned by Natvi Naturopathics. Unauthorized use, reproduction, or distribution of our materials is prohibited without prior written consent. Materials provided during consultations are for personal use only.
7. Legal Jurisdiction
7.1 Governing Law
These Terms and Conditions are governed by Australian law. Any disputes arising from these terms will be subject to the jurisdiction of Australian courts.
8. Updates to Terms
8.1 Changes to Terms
We may update these Terms and Conditions periodically. The latest version will be posted on our website. It is your responsibility to review these terms regularly. By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you have any questions, please reach out to us as outlined in our Privacy Policy.
